Question 1

Can I create a free InboxOne email?

Accepted Answer

Yes! Anyone can claim a free personal email address under the @inboxone.in domain (for example, [email protected]). It includes 2 GB of storage, full access to our modern InboxOne Webmail, anti-spam protection, and quick search without needing a credit card.

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Question 2

Can I use my own custom domain (.in, .com, .org)?

Accepted Answer

Absolutely. With the InboxOne Professional plan, you can connect your existing domain name (e.g. yourcompany.in, zenithlabs.com) or register a new one. All your outgoing and incoming emails will bear your official domain name, establishing a trustworthy corporate identity.

Question 3

Can I use Outlook, Thunderbird, or Apple Mail with InboxOne?

Accepted Answer

Yes. Professional accounts have full support for standard IMAP and SMTP protocols. You can configure Microsoft Outlook (Windows & Mac), Mozilla Thunderbird, Apple Mail on macOS/iOS, and the default mail applications on Android devices with standard SSL/TLS port settings.

Question 4

Does InboxOne support IMAP and SMTP?

Accepted Answer

Yes. We provide secure IMAP (incoming mail on port 993 with SSL/TLS) and SMTP (outgoing mail on port 465 or 587 with STARTTLS). Detailed host configuration guides for all common clients are provided in our admin portal.

Question 5

Can I create multiple email addresses and departmental aliases?

Accepted Answer

Yes. You can provision individual mailboxes for each team member (e.g. rahul@company.in, priya@company.in) as well as department aliases like sales@, hello@, support@, or billing@ that automatically forward or route to designated team members without incurring extra mailbox costs.

Question 6

Can I migrate my emails from Google Workspace or Gmail?

Accepted Answer

Yes. You can easily import your existing emails and folders from Google Workspace, Microsoft 365, or any IMAP-enabled email provider using our step-by-step mailbox migration guide. Your historical email archive will be securely transferred over.

Question 7

Can I migrate from other hosting providers (cPanel, Zoho, Rediffmail, GoDaddy)?

Accepted Answer

Yes. If your current provider supports IMAP, our migration assistant allows you to pull all historical folders, sent items, and inbox archives directly into your InboxOne mailbox without message loss.

Question 8

How do I configure SPF, DKIM, and DMARC?

Accepted Answer

InboxOne generates custom DNS records specifically formatted for your domain registrar (GoDaddy, Namecheap, BigRock, Cloudflare, Hostinger, etc.). You simply copy-paste our 1 MX record and 3 TXT records. Our admin dashboard verifies your DNS propagation in real-time.

Question 9

Is InboxOne suitable for businesses and growing teams?

Accepted Answer

Yes! InboxOne was purpose-built for Indian founders, agencies, SMBs, and modern enterprises seeking clean, cost-effective email infrastructure with dedicated business support, transparent Indian Rupee billing, and high delivery reputation.

Question 10

How do I contact support?

Accepted Answer

Free users can access our detailed knowledge base and setup documentation. Professional business accounts receive priority email and ticket support with fast turnaround times from our India-based technical support team.

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